Cancellation & No Show Policy

Cancellations and no-shows made with less than 24 hours notice have a non-refundable deposit. We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment. Cancellations or date change requests made with 48 hours or greater notice are allowed with no penalty. This policy is in place so that we provide all of our clients with the best service possible and have properly staffed our professional detailers on any given day. 

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Is the deposit an extra fee?

No, the deposit will go towards your total price for services rendered. It is NOT an additional fee.

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Why do I have to place a deposit for my appointment?

We’ve seen an increase in no-shows and last-minute cancellation/reschedules. This brings a lot of problems for a small business like ours. With a deposit, it lets us know you’re serious about working with us (and we appreciate that!).

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What if there’s ugly weather?

For mobile jobs, weather plays a big role on when and where we can work. If the weather is bad, we’ll just reschedule your appointment (no other deposit is needed). For shop-based services, since we can still work regardless of weather, we can still get the job done unless you like to reschedule for another day.